The practice of the conciliation/arbitration process in the Workers Compensation Commission

The Workers Compensation Commission has developed a dispute resolution model to implement the objectives of the Workplace Injury Management and Workers Compensation Act 1998. Pursuant to section 367 (1) of the 1998 Act (which states the Objectives of the Commission), Rules have been made, Practice Directions have been set down, and relevant policy documents have been issued by the Commission. A list of these source documents is attached to this Guideline. Of particular relevance are the Access & Equity Service Charter and the Registrar's Guideline for Standards of Conduct during Proceedings.