This edition was issued on 2 June 2023
In this edition there’s an update on our new single digital platform, Pathway, as the 19 June ‘go live’ date draws closer.
I will be in touch with another edition of the Personal Injury Commission News soon.
New Single Digital Platform Will Launch for Motor Accidents Users from 19 June 2023
The Commission’s new single digital dispute resolution platform called ‘Pathway’ is scheduled to launch for Motor Accidents staff, decision makers and users in the week commencing 19 June 2023.
Commission staff will commence using the platform on Monday 19 June 2023.
Parties and decision makers will commence using the platform on Tuesday 20 June 2023.
Comprehensive education and training about the transition is being provided. Please engage with these opportunities to learn as the smoothness of the transition and ultimate success of Pathway will rely on everyone taking the necessary steps to prepare themselves.
Outage – 5pm Thursday 15 June 2023 to start of business Tuesday 20 June 2023
The current Nexus system and the Motor Accidents Claimant, Insurer, Legal and Decision Maker Portals will cease operation at 5pm on Thursday 15 June 2023 to enable the data to be migrated to the Pathway Portal.
Parties will not be able to lodge applications, replies or messages online during the outage.
The Commission strongly encourages parties to file anything time sensitive by 5pm Thursday, 15 June and to withhold filing until the new Pathway Portal goes live at 9am Tuesday, 20 June.
Parties can use the new Pathway Portal from 9am Tuesday, 20 June to file all applications, replies and other documents.
Filing time-sensitive applications and replies during the outage
For any urgent applications or documents that need to be filed within the period Friday 16 June to Monday 19 June 2023 (the cutover period), Rule 23(3)(a) will be used as the mechanism to allow filing via email via email@example.com
Any applications or documents lodged during this time via help@pi will be taken to be filed at the time the email is received at the Commission.
Documents filed via email will need to be in the correct form with forms available on our website.
Draft applications and replies will not be migrated
Please note that draft applications and replies in the current Motor Accidents portals will not be migrated to the Pathway Portal.
Parties should finalise and submit these by 5pm on Thursday 15 June.
For drafts that are not ready to be filed, please take a copy of the details and keep an offline record so that you can submit them via the Pathway Portal when it launches.
Preparing for migration
The Commission requests parties to review and update your data in the current portals. Please remove any users who no longer work for your organisation and ensure that any matters that were in their name are transferred to a current employee. This will greatly assist the migration process.
Education and training
The Commission is communicating directly with users about the comprehensive communication, education, training and associated reference materials that are being delivered to support them through the transition.
A dedicated page is now live on the Commission website with further details about the implementation and what users need to do. Please familiarise yourself with this material if you will work on Motor Accidents matters.
What you can do to make this new platform work as intended
It is the duty of everybody who will be using Pathway to rapidly become competent in its use. Please engage with the education and training being provided. The smoothness of the transition and ultimate success of Pathway will rely on everyone taking the necessary steps to prepare themselves.
Have a question about the Personal Injury Commission?
If you have a question you would like to ask about the Commission, please email us at firstname.lastname@example.org
Subscribe to Personal Injury Commission News here
Subscribeif you have not received this newsletter directly from the Commission and would like to receive future editions.