The role of the Commission

The Personal Injury Commission resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers. If you have a dispute with your insurer about a motor accident injury or workers compensation claim, the Commission can assist.

The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.

Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.

What the Commission does

The Commission provides an independent service to assist injured people and insurers to find ways to resolve their dispute. In cases where the parties are not able to reach their own resolution, the Commission will decide the dispute.

If a party is not satisfied with a decision of the Commission, they may seek an appeal or review.

The Commission's objectives

The Personal Injury Commission was established by the Personal Injury Commission Act 2020. The objects of the Act are:

(a)  to establish an independent Personal Injury Commission of New South Wales to deal with certain matters under the workers compensation legislation and motor accidents legislation and provide a central registry for that purpose,

(b)  to ensure the Commission—

  • is accessible, professional and responsive to the needs of all of its users, and
  • is open and transparent about its processes, and
  • encourages early dispute resolution,

(c)  to enable the Commission to resolve the real issues in proceedings justly, quickly, cost effectively and with as little formality as possible,

(d)  to ensure that the decisions of the Commission are timely, fair, consistent and of a high quality,

(e)  to promote public confidence in the decision-making of the Commission and in the conduct of its members,

(f)   to ensure that the Commission—

  • publicises and disseminates information concerning its processes, and
  • establishes effective liaison and communication with interested parties concerning its processes and the role of the Commission,

(g)  to make appropriate use of the knowledge and experience of members and other decision-makers.

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